As a our customer we want you to have a good and predictable experience knowing that we handle your information in a secure way. In order for you to relay on us, it is important for us that you know as much as possible about the process behind your purchase and what happens when you shop in our online store.
Your profile
In our online store private customers must create their own customer profile by registering. To do this, simply go to the profile icon at the top of the menu on the right and register as a new customer with a username and preferred password. When you use this credentials to log on to your customer profile, you will be able to view order information as well as other useful information in our digital service center.
Companies wishing to become dealers must send a separate application for this to post@browncouch.no with information about your company, organization number, delivery address, invoice address and contact information, before you are approved and will be registered as a dealer and receive your login information etc.
Privacy
Our customers is not asked to register in order for us to use the personal information for commercial use, marketing or forward it to third parties. Registration is only to ensure that e.g. contact information and delivery address are correct, that you as customer can check your order history, register returns etc. Not at least, in order for you to see your correct prices.
Stock status
The green stock status items you see in our online store, are items we have in stock at our warehouse and can be sent out to you immediately. Sometimes the item you want to order can be in a remote warehouse. This means that the item is either sent from our warehouse in Sweden or Norway. Items with red status are items currently out of stock.
Prices
In our online store, you as a private customer will see the given price you have to pay without VAT, local taxes and duties, regardless of which warehouse the item is sent from, as well as your shipping price, before you check out in the actual payment process.
NOTE: For customers living in countries not being a member of the European Union, e.g UK, Switzerland, Iceland, Turkey etc.all prices given online are ex. VAT and local taxes and duties.
Payment
All payments in the online store are made through a system provided by Nets. Payment by card goes e.g. through Nets' secure pages and payment system called NetsEAsy. Once you have completed the payment process in NetsEasy, you will finally be re-directed to an encrypted page where you must give your bank permission in order to reserve the actual order amount on your account.
Note that we do not have access to your bank details or the ability to debit your account for more than the order amount you have authorized to reserve for this specific purchase.
Estimated delivery
All orders are sent to the warehouse for picking and shipping on the same day as the orders are placed (except on weekends). Orders received before 12.00, is usually sent out of the warehouse the same day as the order was received. This does not apply to weekends or public holidays. Estimated delivery time depends on where in Europe your are living.
Tracking
When your order is shipped from the warehouse, you will receive tracking info on your shipment, using this to keep track of your shipment..